Call Us:  252-623-2000

Urgent Care Down East, Inc. 

Frequently Asked Questions: 

  • How much is a visit?
    • Visits to our Urgent Care depend on the copay/deductible amount on your insurance plan. Typically the copay would be under Urgent Care on your insurance card. The administrative staff can also help you determine your copay/deductibles. We also offer cash pay visits for those patients who do not have any insurance.
  • Do I have to make an appointment?
    • Our clinic is a full-service walk-in clinic, so we do not make appointments. We enjoy seeing our patients come in when it is convenient for them whether that is 8 am, 12 pm, 5 pm, or even as late as 7 pm. We are here all day and you can walk in for a visit anytime during our regular business hours. 
  • How long will I have to wait to be seen?
    • You can get in and out and back to your busy life in less than an hour. Wait times vary by the day, but you are typically in and out of our office within an hour.  
    • Wait times at most Emergency Rooms are around 3-4 hours given the extensive things the ER doctors are treating such as car accidents, heart attacks, stroke, or head trauma. We urge patients to avoid the emergency room unless their injury or illness warrants an ER visit.  Urgent Care Down East is here for those visits that do not warrant an ER visit. 
  • Does UCDE X-ray on-site?
    • Yes, Urgent Care Down East can do X-rays on-site.
  • Do you treat children?
    • Yes, we do treat children over the age of two. Children under the age of two must go to their Pediatrician or the ER.
  • Who do I speak to if I have a question about my bill?
    • Here at UCDE, the entire administration takes pride in being able to help out our patients with anything they need, which includes helping you with your billing questions. If a more in-depth look needs to be taken into your bill, we will consult the billing manager to help you find your answer.
  • Where else can I view your page?
  • Do you do COVID testing?
    • ​Yes, we do in-house RAPID COVID tests. You will have your results with you before you leave the clinic.